Client Policy
Dear Valued Clients,
At Krest Marketing, your satisfaction and the efficiency of our services are our top priorities. To enhance our service quality and maintain organizational excellence, we are introducing an updated Client Communications Policy. This policy ensures streamlined communication and high standards of service delivery.
OUR BUSINESS
We partner exclusively with clients who are dedicated to success. By working only with businesses striving for excellence, we focus on delivering impactful, high-quality solutions that drive growth and exceed expectations. Our mission is to elevate businesses aiming to rank among the top 10% in their industries.
Our costs, overheads, and profitability are treated as confidential. This proprietary information is an integral part of our operations and is not disclosed to clients.
COMMUNICATION AND TECHNOLOGY
To maintain clear and professional communication, please adhere to these guidelines:
- Phone and SMS:
For urgent matters, contact us at (888) 839-4640. Please refrain from texting individual employee numbers to ensure professionalism.
- Support Portal:
Use our portal at portal.krestmarketing.com for detailed requests and inquiries. New accounts can be created, and an account manager will verify and activate your access.
Support tickets can also be submitted at krestmarketing.com/support, with responses provided within 1–2 business days.
MEETINGS
All meetings are conducted virtually via platforms such as Zoom and Google Meet. This ensures efficiency while mitigating risks like illness or tardiness. For virtual meeting details, visit:
Attendance at internal client meetings is not guaranteed unless directly relevant to the services we provide. Clients are encouraged to share outcomes or questions via established communication channels.
EXTERNAL VENDORS
For clients not subscribed to our Enterprise-level services, we do not coordinate with third-party vendors. Our focus remains on providing exceptional digital marketing solutions directly to you. Managing additional vendor collaborations will be the responsibility of your internal team.
HOURS OF OPERATION
Our business hours are Monday–Friday, 9 AM–5 PM PST. Communications received outside these hours will be addressed on the next business day.
EMAIL COMMUNICATIONS
For efficient responses, we strongly recommend using our support ticket system rather than sending loose or disorganized emails. Visit krestmarketing.com/support for assistance.
We do not provide email hosting or SPAM protection services. Clients are responsible for securing their email systems and ensuring domain renewals.
DOMAINS
Krest Marketing does not host or manage domains. Clients are responsible for selecting, registering, and renewing their domains to maintain website accessibility. We may request delegated domain access to connect our services, but ownership and maintenance remain the client’s responsibility.
CLIENT RESPONSIBILITIES AND PROFESSIONALISM
Clients are expected to provide all necessary information, approvals, and responses that directly impact the performance of our marketing services. Willful neglect of material information, refusal to collaborate, or insubordination that undermines our ability to deliver services will be documented and addressed. If such behavior continues, Krest Marketing reserves the right to terminate the agreement without refund and bill for any associated costs incurred due to delays or inefficiencies caused by client actions. Maintaining mutual respect and accountability is essential for achieving the desired outcomes.
MICRO-MANAGEMENT POLICY
We value trust in our expertise. Micro-management is counterproductive and will incur a billable rate of $350 per hour for excessive oversight or interference. Examples include unnecessary progress checks, dictating task execution, and repeated involvement in minor details.
SCOPE OF SERVICES
Our services include SEO, Google Ads, social media management, website development, and email marketing. Requests outside the scope of your purchased services will not be accommodated unless formally added to your billing plan.
AI INTEGRATION
We leverage AI to enhance personalization, efficiency, and insight across our services. From predictive SEO tools to AI-optimized ad campaigns, our integration of AI ensures your brand remains competitive. AI implementation is a core part of our approach, enabling innovative and impactful results.
ACCOUNTABILITY AND TIMELINESS
Clients must maintain proper response rates to our communications, ensuring collaboration and efficiency. Non-responsiveness or account abandonment will not exempt clients from monthly service fees or balances.
AFTER-HOURS COMMUNICATION
For urgent after-hours issues, use our support portal or website chatbot. These are monitored, and critical matters will be prioritized.
OUR SERVICES: DONE-FOR-YOU
We provide expert execution of marketing strategies but do not offer training or “how-to” resources. Our focus is delivering professional results aligned with your business goals.
SOFTWARE AND SYSTEMS
Our team works exclusively with selected software to ensure efficiency. Familiarization with client-specific tools outside our ecosystem is not part of our service offerings.
EXTERNALITIES
While we strive for precision, external factors like erroneous calls or brand confusion may occasionally occur. These are often beyond our control. Open communication with us can help address and mitigate such issues effectively.
PUNCTUALITY AND RESPONSIBILITY
To uphold our high standards, clients must respond to Krest Marketing communications within 24–48 hours. Timely and honest communication ensures we can meet your expectations.
WARM REGARDS,
The Krest Marketing Team
Contact Information:
Krest Marketing
2901 West Coast Hwy #200, Newport Beach, CA 92663
Website: krestmarketing.com
Phone: +1 (888) 839-4640
Support Email: support@krestmarketing.com