Website Hosting & Support Policy

Last Updated: 5.2.26

1. Introduction

These Terms of Service (“Terms”) govern your access to and use of services provided by Marketing Realists LLC, doing business as Krest Marketing (“Company,” “we,” “our,” or “us”).

By engaging our services, you agree to be bound by these Terms and all policies referenced herein.


2. Services Provided

Krest Marketing provides digital marketing services, including website development, hosting, SEO, and related services, delivered as a fully managed solution.


3. Service Plans & Subscription Terms

  • Month-to-month plans
  • Quarterly (3-month) plans
  • 6-month plans
  • Annual (12-month) plans

All plans constitute an active service agreement and are subject to these Terms regardless of billing frequency.


4. Payments & Billing

All services require active payment. Failure to maintain payment may result in suspension of services, including website access and SEO work.


5. Website Hosting & Management

5.1 Managed Hosting Requirement

All websites developed by Krest Marketing must remain within our managed hosting environment during the active service term.

5.2 Hosting Transition Upon Marketing Cancellation

If a client discontinues any associated marketing services but retains their website with Krest Marketing, the account will automatically transition to a website hosting and support plan at a rate of $199 per month.

This plan includes:

  • Website uptime and hosting
  • Security monitoring
  • Routine updates
  • Technical support

5.3 Discontinuation of Hosting Services

If a client elects to fully discontinue hosting services:

  • A 7-day grace period will begin from the final active service date
  • The client will receive access to website files and database via a downloadable link
  • The client is solely responsible for downloading and securing their files during this period

After the grace period:

  • Krest Marketing is not responsible for file retention, backups, or data recovery

5.4 Website Migration & Transfer Services

If the client requests assistance with exporting, migrating, and relaunching the website on a new hosting provider, a one-time fee of $500 will apply.

This includes:

  • Export of website files and database
  • Migration to new hosting environment
  • Basic relaunch configuration

5.5 Access & Control

Krest Marketing maintains control over hosting infrastructure, backend systems, and technical configurations. Full administrative access may be restricted.


6. Website Ownership & Transfer

Ownership is granted only after fulfillment of the service agreement or completion of a buyout.


7. Cancellation Policy

All services are governed by our Cancellation Policy:

https://krestmarketing.com/cancellation-policy/

Clients must follow all cancellation procedures, including notice requirements. Cancellation does not remove financial obligations or grant ownership rights.


8. Refund Policy

All payments are non-refundable.


9. Acceptable Use

Clients may not replicate, interfere with, or misuse any website or system created by Krest Marketing.


10. Limitation of Liability

Krest Marketing shall not be liable for damages beyond the total amount paid for services.


11. Governing Law

These Terms are governed by the laws of California, with venue in Orange County.


12. Modifications

We may update these Terms at any time.


13. Contact & Support

For assistance, contact our support team.

Email: support@krestmarketing.com

Phone: (888) 839-4640